Use case

Medspas & aesthetics

Aesthetics enquiries are high intent, high context, and often after-hours. Bookflow answers consistently, captures fit signals, books consults, and routes clinical or refund-sensitive topics to staff.

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Common leak points

Most medspas don’t lose business on the website — they lose it in the DM backlog and follow-up gaps.

DM pile-up
Instagram/WhatsApp enquiries get an instant, consistent response.
Safety + refunds
Clinical and policy edge cases route to a human with context.
Ghosting
Rebooking nudges and reminders pull high intent back into a consult.

Pilot KPI targets

Turn DMs into booked consults.

  • • DM-to-consult booking conversion up
  • • Median reply time under 30 seconds
  • • No-show recovery rebook count visible
  • • Qualified consult requests per week tracked
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A demo walk-through (medspa)

  1. 1) Capture. Treatment enquiry comes in via DM or WhatsApp. Bookflow responds instantly.
  2. 2) Qualify. The AI asks about goals, timeline, contraindications, and budget range, then routes clinical questions.
  3. 3) Book. Consult is scheduled with staff availability — no login.
  4. 4) Recover. Confirmation + reminders + rebooking nudges run automatically.

Trust controls you’ll want

Handoff rules
Route clinical, refund, and safety topics to a human with full context.
Approved knowledge
Only answer from your services, prices, FAQs, and policies — no improvising.
Scheduling boundaries
Buffers, hours, and who can do what treatment keep the calendar clean.