# Bookflow for Legal Intake Teams (Playbook)

Use Bookflow to capture inbound enquiries, qualify the matter type and urgency, route sensitive cases to staff, and keep follow-up tight so consults get booked quickly.

## What Bookflow fixes

- **Missed intake calls:** after-hours becomes a structured intake flow instead of voicemail.
- **Slow response:** the first reply happens immediately, then staff get a clean handoff.
- **Follow-up gaps:** reminders and check-ins keep prospects from slipping away.

## Demo walk-through (legal intake)

1. **Capture:** Bookflow asks for matter type + timeline + preferred contact.
2. **Qualify:** collects basic details and flags urgent/sensitive cases for human review.
3. **Book:** schedules an initial consult from real availability — no login.
4. **Recover:** follows up if they don’t confirm, don’t show, or need to reschedule.

## KPI targets for a 30-day pilot

- Speed-to-first-reply under 30 seconds
- Intake-to-consult booked rate up
- Faster “time to first consult”
- Weekly visibility into recovered consults

## Try it

- Use case page: https://bookflowapp.vercel.app/use-cases/legal
- AI front desk demo: https://bookflowapp.vercel.app/?vertical=legal#ai-receptionist-demo
- Booking demo: https://bookflowapp.vercel.app/book/harbor-legal
- Demo dashboard: https://bookflowapp.vercel.app/dashboard?business=harbor-legal